Irene Kuipers

Irene is Director of Research and Operations at Medallia and has over eight years of experience in Text Analytics. She develops NLP-driven solutions that turn customer data into clear, actionable insights with her team.

August 14, 2025

Customer Experience

Monkey Loves You: The Peril of Oversimplified Customer Feedback

What can a Black Mirror episode teach us about CX and NPS? Let’s dive into…